Harmonization of Radiology Modality UI's
Project Overview
There was a different UI in each radiology modality (MR, CT, X-ray), apps, and mobile, patient monitoring screens.
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This meant that a radiology technologist had to learn a new system to use a different machine.
Unfortunately, the number of radiology techs isn't enough to keep up with the need for patient scans.
A harmonized ecosystem would permit techs to fill in on different machines when needed.
When considering the time this would save in relation to scale, even small changes would impact several lives yearly (~200 extra scans per year).
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My role: Senior Staff UX Design Researcher
My team: A close, collaborative, agile team of researchers, designers, PM’s, and engineers using Rally.
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Methods: Executed formative & summative research to identify user needs, opportunities, jobs to be done, workflows, journey maps, and pain points during design iterations of harmonized, productive worklist & parameter screens across radiology modalities.
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Discussion: Through site visits, contextual inquiries, 1:1 remote semi-structured interviews, and secondary research, I generated data (Confluence Research Repository) on how radiology tech's use the worklist and parameter screens. This data was used to create workflows, journey maps, and recommendations for designers on essential attributes for the worklist and parameter screens.
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Also, I created 30min training courses for coworkers to facilitate informed discussions with SME’s about radiology tech modality scan workflows (Miro & Confluence).
Throughout my career, I've delivered presentations to small groups of designers, engineers, and marketing, or executive teams, and sometimes to the entire company.
Remote, moderated interviews were chosen to generate understanding of how radiology tech's use the various attributes within the worklist (schedule) and parameter screens. While moderating, I probed to uncover deeper insights into why certain attributes were more important than others.
Radiology technologist scan workflows aided stakeholders in understanding the choices required when completing their job.
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Journey maps and service blueprints permitted groups to identify opportunities, pain points, and complex issues.
Workflows and journey maps were created after multiple teams visited scan sites in the US, Germany, China, and India. We then pooled our findings using Miro to create journey maps for several paths.
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​A radiology technologist's workflow is useful to show stakeholders a high level view of the situation, in addition to a closer view where individual touchpoints may be analyzed further.
